Cincinnat Bell Wireless
Consumer Report

My name is jerry york and every since i had my cell phone from cincinnati bell wireless my bill is never correct. When i call i spend hours on the phone to get it corrected. I will send a copy of the emails i have gone threw to try and get it fixed. You can look on there facebook page and see that a lot of people are have the problems. (see emails) email that i sent i am sending you this email because i posted a comment about my
problems with cbw on 01-26-12 on your facebook wall. I am going to try
and sum it in a nut shell. When we first opened this account our bill
was supost to be $150.00 plus tax. The plan was we pay for data on 2
phones and free on the other two and 3000 minutes and unlimited text.
My bill was never correct from the first day. If you look at my account
you will see were i have had to call in every month from the first bill
. After talking to cusomer service thats is not in this country they
told me i did not have that plan. So they changed it to a plan with
3000 minutes unlimted text and i had to pay for data on two phones and
there was not going to be data on the other phones. My son broke his
phone so we opened up a 5th line to get a phone and that line was supost
to be free. I received a email from customer service that my bill was
going to be $119.7 puls $34.11 in tax on the new plan (see copyed email
below). They also told me i would never have to call again and that is
in the email. I still have to call every month and when i call it is
horrible i spend about a hour on the phone getting this fixed every
month. This month bill is wrong (see email i sent to the customer
service manger who had changed my plan). So right now my bill should be
$119.97 plus $6.00 for insurace i added and the tax $34.11. I also
stoped in the store in kenwood and talked to he manager bill (very nice)
he wanted to switch me back to the orginal plan that cusomer service
said i could not have and that i dont really understand. A this point
i have talk to a lawery and he said because cbw cant get my bill correct
and what i understandif its not correct i have 20 days after the change
in price i could cancell my plan with out penalty. I think that should
be okay because i have been very patient in this on going problem. All
i every ask for is for my bill to correct and at this point i dont see
that happening.

Email sent t customer service on 1-27-12 about my new bill

Good morning.

I have rceived my bill again and it is in correct. This mont toyal
shows $247.60 that is in correct. Per our last email t hold be $119.97
plus $34.11 tax bcause yo had switched the plan i had to get the priceof
my orginal contract. I still i have to call every month to get it fixed
. Here's i what see i this month bill. Last month i receved a credit to
fix my bill of $58.00 looks like that was put backon this month. Last
month balance was $0 the total for this month was $189.60 plus the
$58.00 that shoud have not been on this bill. That makes the total to
be $247.60. There is also a chargeit the monthy total ($189.60) of
$31.50 on phone number 513-748-1270 for data usage. Back when you
switched the planed you took data off that line. You also informed me
you were making it were that line would not be able to use data so my
bill would not be over $119.97 before tax. I also added insurance for
$6.00 to line 513-429-260. So my bill should have been $119.97 plus
$6.00 = $125.97 before taxes. So i trying email to fix because i can
not be on the phone for as long as it takes when i call. So here is the
brake down of the credits that need to be applied. $58.00 charge that
is hidden on the bill that is what takes my bill from $189.60 to $247.60
, the $31.50 data charge that should not be there, and the $50.00
credit you told me i would receive every month per your emai to make my
bill $119.97 before tax. My acount number is 00000066787284 cell number
is 513-429-9260. Please correct these charges so i
dont have to call in. If you have any concerns call me. Im looking
forward to a fast response.

Email sent to me from customer service manger when she changed my plan
and my bill is never correct after these changes.

Good Day Mr. JERRY YORK

We have discussed earlier the following changes to your account:.

1. Your bill for November is $193.21
2. I made an adjustment on he account for $50.00 because your
bill was $243.21
3. Your next bill will be $119.97 after the adjustment of $50
from total MSF of $169.97
4. Total taxes will be around $34.11 for a month..
And this should be the last time that you will be calling us
about same issue on your bill.

Rocel Romanillo
ID #43745 extn#: 42556

ThankYou

Company: Cincinnat Bell Wireless
Country: USA
State: Ohio
City: Cincinnati
ZIP: 45202
Address: 229 W. 7th Street
Phone: 5133979900
Site: cincinnatibell.com

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