AT&T
Unlimited calling plan still billed calls to AT&T numbers, then collection call

I ordered the unlimited calling plan, which is supposed to be a plan where a call to anyone who also has AT&T is free. My son calls two numbers regularly, they have AT&T. Each month, however, these phone numbers appear on our bill.

Each month I have to call them to correct the bill. Each month I am promised that it won't happen again. This last month (the 4th month now) I asked to speak to a supervisor and was told that there wasn't one! What call center operates without a supervisor? I cancelled my service and sent a letter to AT&T legal threatening fraud action, and that I wanted them to correct the bill. This was late February.

Today, 3/22/03, I got a collection phone call from AT&T! I advised them of the problem, they gave me a "Customer Service" rep who could not fix the problem! I was told I'd have to wait for a "letter of credit" in the mail.

Beware!!! Don't patronize AT&T!!!

Company: AT&T
Country: USA
Site: att.com

  <     >