Verizon Wireless
Unlimited data plan mix-up led to 10,000 dollar bill

I bought a cell phone from this company on Feb. 23rd of this year my plan I thought included unlimited data turned out to be pay per kb so when I went away on a business trip and came home on the 26th I found that my bill was 400 dollars due to the data usage ok my fault. That same night I switched over to an unlimited data plan which was 44.99.

On March 29th I received a message from Verizon saying that my bill was now 11,000 dollars due to the data usage how could that be if I changed over almost a month ago to unlimited data so I checked my plan on my phone and low and behold it says that I have unlimited data. I wrote to Verizon wireless about this at first no response so I contacted better business bureau and then I was contacted by a representative named Karen and she stated in email that I was paying for an unlimited data plan and that she was crediting my account for 307.00 dollars but what about for the rest of the bill if your saying I don't owe what you have on the bill and you credited my account how could I still owe 10,000 dollars.

I still have the email sent to me and after the credit they gave me the past due balance was 58.09 I paid that on April 1st now they have sent me a letter threatening to shut my phone off if I don't pay 10,000 dollars that I do not owe and I will not pay it.

I hope someone on here reads this that can maybe help me with this situation cause it is ridiculous for a company to charge someone 10,000 dollars for one month of service. Something needs to be done I hope as many people as possible reads this and does not buy phones from verizon. Thank you

Company: Verizon Wireless
Country: USA
Site: verizonwireless.com

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