JustAnswer
Charged 330 ZAR Twice After Paying 247 ZAR, Cannot Cancel Subscription
- 01-18-2012
- 1
On approximately 14 November I needed a legal answer w.r.t. job retrenchment. I went onto JustAnswer site which I found on Google. It seemed like you could get an instant answer, so I registered. They wanted payment upfront of 247 ZAR, which I paid online via a link on their site.
I then received a fax notification from them saying I can log in at their website as the answer was waiting and free service for a month.
On 18 January I went through my bank statement and saw that they have deducted the sum of 330 ZAR off my bank account on 16 December and again on 16 January. Any efforts on my part to try and contact them or cancel my subscription, illegally held by them and not authorised by myself, has been fruitless. They are like phantoms and any e-mail addresses seem to be fake.
Enclosed are some contact details I got off a site called computersavvy. I found telephone nos on scamwatch. JustAnswer.com Non-Corporate Customer Service Phone Numbers - Toll-Free: 888-587-8220 Intl: 650-385-2899 Verification Status: Confirmed by (CSW) readership. * Non-Corporate Customer Service Numbers Provided By Commenter Ethan
I have consequently reported them to the Internet Crime Complaint Centre.
Company: JustAnswer
Country: USA
Site: justanswer.com