Geek Squad
Consumer Report

I purchased one month guarantee to rid my computer of all viruses. The first time was on 12-12-11 when purchased. Virus was not gone noticed within 7 days but do to holidays and knowing I had 30 days. I didn't call back until 1-4-12. A different Tech tried removing viruses. Immediately within 48 hours doing same thing. Curser freezing. Called back Jan. 10th and wanted to do a restore, that they suggested was a last resort. Tech hung up on me. I called back and demanded my refund. They never got the virus or viruses off of my computer. I spoke to Tech supervisior on Jan. 11th, Bernard he said I might get a call within 24 hours asking about my service. But the money should be put back into my account within 1-2 days. I still have not been refunded. Don't use Geek Squad! Tamara Kruse.

Company: Geek Squad
Country: USA
State: Minnesota
City: Minneapolis
ZIP: 55440
Address: P.O. Box 9312
Phone: 8004335778
Site: geeksquad.com

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