Direct TV
Billing Confusion After Tornado Destroyed Home

I was a subscriber with Directv until May 24 when my home at (Personal Info Removed) was destroyed by tornado in National disaster 1989, FEMA application 381943666. As my home no longer existed, I cancelled my service on May 24. I moved to another home at (Personal Info Removed) near the first of September, telephone contacted Directv and subscribed for new service and was quoted a monthly charge of $88.99, and after applying a monthly rebate of $31, my monthly bill would be $57.99 plus tax. My first bill was $189.21. After numberous, confusing, calls to Directv my monthly bill was lowered to about $114 a month.in each call they slightly adjusted my bill, saying they double charged for some service, or over charged for some of the service. I complained that I was never told of these additional charges, but on two occassions their supervisors said that I was e-mailed a copy of all charges immediately after my initial contact with them. I never received any e-mails. Each time their Supervisor said they would e-mail a copy of the original e-mail immediately. It's been weeks now and I have not received a copy of the alledged e-mail alledgedly e-mailed to me back in September. I have made token payments on my bill, but refuse to be taken advanage by Directv misrepresentation.

Company: Direct TV
Country: USA
State: California
City: El Segundo
ZIP: 90245
Address: 2230 East Imperial Highway
Phone: 8005315000
Site: directv.com

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