Vivint
Unethical

I signed a 3 year contract with them and had to move 2 years in. When i moved they stated i needed to retain the service as i signed a three year deal. They would not take back the system they just wanted their money for the rest of the contract. Ok, very mad but i did sign a 3 year contract. So after a very heated conversation with them i decided it was not worth the argument anymore and paid the balance for the remaining year roughly $600 and told them to cancel.

Now all most a year and a half later i get a bill at my new address saying they are going to send my outstanding balance to collections. The bill was for $200 (4 months) they state that since they did not receive a written cancellation notice they renewed my contract for 1 year. Ok it gets even better when i contacted them stating that i canceled this service they said ok so i would just need to pay for the remaining term of the 1 year extension ($600). They where unwilling to do anything about this. After threatening a law suit reporting them to BBB talking with almost all of their management staff they finally credited me for the one year extension but this took hours and action before they would do anything.

Company: Vivint
Country: USA
Address: 4931 North 300 West Provo UT 84604
Phone: 8002165232
Site: vivint.com

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