My Alarm Center
Alarm Capital Alliance Miss-handled home security service transfer and I was required to pay collections or 70% in re-instatement fees

Signed a 3 year contract with My Alarm Center (MAC) and after the first year I moved to another city and State. During my move I notified MAC and told them I was moving. They indicated that it was ok to move and to notify them when I settle into my new home. I was paid up for that first year, but left in September. So, I was not using 3 months of service from MAC.in February I contacted MAC and told them again I was no longer living at the old resident. They indicated that that was ok and that I need to submit a signed faxd letter stating that I have moved.

I submitted the letter in March and called again at the end of April to ask if I can transfer my service. They stated that they still need a faxd letter to terminate the service at the old address. So I faxs another letter. I called again in May and they said they got the letter. At this time I was not sure what to do to transfer my service from PA to FL State.

At the beginning of August I received a letter from a collection company asking for the full balance of the contract - $419.00. I then contacted MAC and asked to transfer my service and remove me from collections. MAC at that time - fully understood my situation and wanted to keep me as a customer. So, the transfer of service and removal from collections was the way to go. Collections office called twice and when they do I would call MAC. MAC said they will remove me from collections and transfer my service.

On September 10 a Service Tech came out to assess my home for a service transfer. Within 2 hours after the Tech visit I got a call from the collections office and was told to either pay $419.00 2 years of remaining contract service or pay $295.00 to reinstate my account. So I had to pay the full $419. Why pay 70% of the contract to have it reinstated and then have to pay the balance of the contract at a later date. This is a rip-off!!!

Company: My Alarm Center
Country: USA
State: Pennsylvania
City: Media
Address: 1400 N. Providence Rd. Ste. 3055
Phone: 8664844800
Site: myalarmcenter.com

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