Sears
Pathetic Customer Service

Reserved service for Sears between 1-5 P.M. Tech calls at 4:20 to say he would be an hour. He shows up and, based solely on what I tell him, says 'it looks like it is the control board' for the oven. He didn't remove any panels and used only the same information I had given to Sears Online when I requested the service. He was at my home less than 10 minutes and demanded $70, yet he did absolutely nothing. He said he didn't have the part needed and it would be two weeks before I could get scheduled again.

The thing is, again, he used the same information I gave Sears when I made the service request to make his 'diagnosis'. I refused to pay him $70 for ten minutes of standing in my kitchen. I called Sears and they said that I had to pay since the man drove to my home. I asked for a supervisor and received Necie, a supposed Case Manager who should be good at dealing with complaints and resolving them. However, she told me that the tech couldn't have known what the problem was and that I owed the $70 for him to come to my home. When I said I wouldn't pay for a service that was NOT provided, she sarcastically informed me that I could take that issue up with the collections office when they start calling me!

I cannot believe the pathetic service that Sears has begun providing. I have always bought from Sears, but this has ruined me from any inclination of dealing with them again! Absolutely pathetic all the way around!

Company: Sears
Country: USA
Phone: 18005494505
Site: searshomeservices.com

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