T-Mobile
Internet Stick Sold as Multi-Computer With Free Trial Then Billed

Went shopping Ocean County Mall, New Jersey
T Mobile booths were set up throughout Mall. I was told if I signed up for Internet service for $49 per month I could run up to 4 computers at the same time. If I was not satisfied I could return it within 14 days and would not be charged anything, including activation fees. I immediately had trouble connecting to my laptop and went back there. I was told to bring my laptop in & they would get it connected. I did this and they could not get it connected and told me I would have to go home & call t mobile & a tech support person would help me connect. I called T mobile & they informed me it was true about free 14 day trial period & they would make notes that I would be returning it because they lied when telling me I could use it for more than 1 computer. They too tried to help me connect and told me the device was most likely defective and I informed them again I was going to return it. When I received a bill for $23.33 I called and was told I used it and therefore I would have to pay this. I asked them to look for the notes left from my previous call and was told there were no notes. It did work (very slowly) on my desktop but I was lied to at time of purchase. I will continue to tell people not to trust this company.

Company: T-Mobile
Country: USA
State: New Mexico
City: Albuquerque
ZIP: 87176
Address: Executive Customer Relations, P.O. Box 37380
Phone: 8008662453, 4253784000
Site: tmobile.com

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