AT&T Wireless
Family Plan Cancellation Left Second Line Active and Billed

The big cellphone co. Scam! Do not get a family plan w/att wireless. I stupidly did that two yrs ago. Signed the required two yr contract. When my two yrs was up, I cancelled out my service. I went with a no contract co. And pre pd that one every month. Thought every thing was fine. Loved the new NO CONTRACT co. Well, lo and behold, I get a bill from att saying I owed 154.00. They said when I cancelled my family plan that only cancelled the mother # and not the other # that was on the plan. No one bothered to let me in on the requirements of a cancellation. I thought when you call to cancel your service, that's what they would do. They need to make it clear to people. Oh and the # they didn't cancel had not been used in over a year, but they HAD to keep it active, because I did not tell them to stop service on both #s. I stupidly thought the so called family plan included every # in it for any changes in the plan. Bottom line, the family plan is NOT a family plan, but an individual plan. I'm so confused!!!

Company: AT&T Wireless
Country: USA
State: Illinois
City: Carol Stream
Address: PO Box 6461
Phone: 18009475096
Site: att.com

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