State Farm Insurance
Refuse to Pay

On July 28 I was rear ended by another State Farm policy holder. My vehicle received front and rear damage as the result. My vehicle also died when I was hit. It did however restart, however the check engine light did not go out. State Farm sent my vehicle to Abra Auto Body and Glass for repairs. I Pointed out to Ray at the shop the damages including the check engine light. Ray called me a few days later indicating that the check engine light is on as a result of my cam sensors going bad.

I then received a phone call from Donna Adams of team 21, her exact words to me when I asked her why she was refusing to repair the check Engine light were quote" your vehicle has 280 thousand miles on it and that at that high mileage things will go wrong and she does not believe it was caused by the accident and that State Farm is not a bank that holds money for people to come forward for repairs" Unquote. I the asked to speak with her manager Gary Jennings, he indicated since I was a good customer and that I pay his salary he will pay for the replacement of the cam sensors. The cam sensors were replaced however the check engine light stayed on. I spoke with the Manager and Mechanic at the repair shop and they were more or less guessing what the problem was. It seemed more apparent to me that they had made a wrong diagnosis.

I called Ron Green my insurance agent, who indicated quote" State Farm will not get involved in any electrical work on my vehicle, God forbid the vehicle catches on fire and someone gets burnt or killed" unquote. Today August 22 I received a call from Gary Jennings that he has made a final decision and that State Farm is not going to repair my vehicle. He indicated that an electrical cover that harnesses several wires was broken and that his experts informed him that it could not have been caused by the accident. I made it clear to Mr Jennings that all I was asking for was for my vehicle to be returned to the same condition it was in before the accident and he refused.

I have been a State farm policy holder for 16 years with 4 vehicles, a house and 2 life insurance policies paying approximately $5000 a year times 16 is equal to $80 thousand dollars without a claim now they do not want to make a $700 repair... Shame on them!

Company: State Farm Insurance
Country: USA
Address: Kennesaw GA 30101
Phone: 7704268121
Site: statefarm.com

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