Dillards
Return Policy

I have bought a bag for my wife at Dillard's. Cashier told me that the item is on sale and put a sale label on the bag. I said that my wife is quite picky and I might bring it back, so she said "All right". Well my wife did not like the bag so I brought it back 2 weeks later. At Dillard's they did not return money to my credit card, but gave me a gift card and reimbursed only $45 (I payed $75). They told me that since I returning the item after 3 days they deduct money. Manager showed me that on receipt was written "3 days return", but the same receipt says "return policy on a back", where they wrote "30 days return"! Eventually after a lot of arguing I have got gift card with $75.

Anyway, at the expensive stores like Dillard's I would expect nicer customer service and warning about their 3 day return policy. What a disappointment!

Company: Dillards
Country: USA
Address: 5080 Riverside Dr. Macon 31210
Phone: 4784744545

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