Sears blue service crew
Carpet Cleaning Crew Never Arrived or Called

We set up an appointment for Blue Crew to come to our home to clean our carpet. We were told Blue Crew would arrive on 4/9 between 8am & 9am.

They not only never showed up, they never even had the courtesy to call us and inform us that they had no intention of ever coming. We made several calls to customer service to try & reach them to find out why they hadn't come, left our telephone # for a call back, but got no response whatsoever. We wasted most of a Saturday waiting for Blue Crew to deign to even call us, but got nothing for our trouble.

Obviously, we will not be using Blue Crew at all in the future and will be using their competition. We also will not recommend them in any way. We were rather disgusted by the total lack of customer service value.

Company: Sears blue service crew
Country: USA

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