Sears Blue Crew
Old Washer Parts Not Picked Up After Repair, Eight Calls Made

My Kenmore Elite washer was repaired 11 days ago. Thank goodness the washer was still under warranty because there was so many things wrong with it the bill would have been $1,050. However, I have 3 boxes weighing about 50 lbs. of damaged parts that the blue crew technician didn't take but assured me that it would be picked up the next day. Well, after 3 attempts & a total 8 phones calls equaling 4 hours on the phone, I still don't have an answer when the boxes will be picked up. Bottom line if you get anything from Sears, make sure they take the old parts/appliance away right then and there or else you will be stuck with it. Sears customer service is so worthless. I will never deal with Sears again. Pathetic. They take no accountability.

Company: Sears Blue Crew
Country: USA

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