Best Buy
Insurance Premiums Continue After Lost Phone Claim Denied

I purchased a cell phone from Best Buy in 2010 and also purchased a 2 years replacement insurance with monthly payment, from them. In 2011 I lost the phone and approached Best Buy insurance. They confirmed losing phone is not covered by the insurance and I don't qualify for getting any money back. I agreed with that. My major surprise came after that, when I requested Best Buy to stop withdrawing money (monthly insurance premium) from my account because I don't have phone any more and I don't need any insurance.

I was being told it's a contract of 2 years and I will have to pay the premium. I know even if I have signed something with them, this can't be a valid contract. Can you please review my case and help me in not paying them for nothing.

Company: Best Buy
Country: USA

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