Sears
Central air conditioner failed and service is two weeks away

I purchased a Central Air cond and extended warranty from Sears. I have had this unit serviced every year since I purchased it, the unit was just serviced again this year and we were told it is in good shape. Well, guess what I came home today and the unit is not working, I called Sears and was told they cannot get here for 2 weeks. That is unacceptable especially since the reason I purchased the warranty and my understanding was that I would never have to worry about being without air cond. Boy was I wrong, I guess what I also don't understand, is that if they can't get out here in an acceptable time-frame because they are overwhelmed with service calls, why on earth do they not sub-contract out and keep their customers happy and coming back. I certainly will not buy another appliance from Sears again, I guess that is why it is best to stay with local dealers who take a personal interest in you.

Company: Sears
Country: USA

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