Best Buy
Misleading Customer on Product

My son bought a iPod Touch 16 gb. He had gone in for repairs and after 4 or 5 times they lemon lawed it. They gave him the original cost back in store credit. Now to repurchase a new 16 gb it was like 70 dollars more so he down graded to a 8gb do to the cost. This was supposed to be a 3 gen but to my findings recently there is no 8 gb iPod 3 gen. After many calls and different excuses they still wont do anything but blame apple. They should have given him a new 16 gb. Now this policy confuses me because i had problems with a tv and it was in for almost a month. First they were working on it, then it needed parts, then they couldnt fix it so come in and pick a new one. Now the original cost was over 5 hundred but to my surprise they told me to replace this tv it was less than 3 hundred and that was all i got in store credit. Why loose money on one and the other is the same as original price?

Company: Best Buy
Country: USA

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