NF Technology Services
Horrible service - iPod repai

On 11/10 I sent my son’s broken iPod to NF tech for repair. They received it on 11/12, on 11/19 I had not heard from them so I sent an email asking the status of my iPod. I received a return email with an estimate. The cost of the repair was too much so I purchased a reconditioned iPod from NF tech. I received it on 11/26. On 01/20 the iPod stopped working. On 1/24 I emailed NF tech to inform them that the new iPod stopped working. I got no response. On 1/26 I emailed again. I was told that the 30 day warranty was up, but to send the iPod in and they will look at it. I mailed it in on 1/27. As of 2/4 I had not heard anything. I emailed and got no response, I emailed again on 2/6,2/9 and 2/10, no responses. On 2/10, after I sent an angry email to NF tech I received a response: Nick Fala said that the iPod that I purchased was my original iPod that I sent in and that the logic board had gone bad. It was not my original iPod (I wrote down the serial # of the original before I sent it in for repair) I purchased a reconditioned iPod with a different serial #. The price for the repair of the logic board was $43.50. I reluctantly authorized the repair. I never received an invoice to pay. This was on 2/10. On 2/12,2/14 and 2/16 I again requested an invoice, on 2/16 I received the invoice and paid it. On 2/18 I emailed NF tech because I never received a receipt or shipping info. On 2/18 I received shipping info with a FedEx tracking number. I was to be shipped on 2/17 and delivered on 2/19. FedEx shipping shows that it was never shipped as of 2/22.

This is no way to run a company. Their repair work is shoddy. They are not responsive to emails and numerous phone calls have never been answered or returned. They now have my money and my iPod.

Company: NF Technology Services
Country: USA

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