Qantas
Qantas is inflexible and rude - Customer service

Booked a flight for my family of 5 pax online and after putting in my credit details, it tried to verify and after a long pause, showed an error page. So I had to restart the booking and managed to complete the booking the 2nd time. The shock came when I received my credit card bill and it appeared I was billed twice for 2 bookings. I tried to call qantas to refund the duplicate booking but not only did they refused, they were rude and unhelpful. I could only get a credit voucher which can be utilized by the same names booked. My issue is, why can't qantas refund me for something which was clearly a mistake and even if they give me a credit voucher, why must it be used for the same 5 travellers? It's my first time with qantas and prob my last. And they can be sure I'll spread the word around!

Company: Qantas
Country: USA

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