Qantas
BAD customer service - Customer service

Travel with Qantas on 29 May - 9 Jul 09. Have written a complaint thru Qantas website but since no answer. Your staff are incapable to give the correct info, resulted us arriving without our luggage since qantas staff didn't do their job and same thing with coming back which they fail to put our luggages in the flight so we had to go home again with no luggages. It is disgusting and I am ashame of being a member of Qantas frequent flyers. To top it they forgot my vegetarian meals which I specifically rang few weeks before and confirmed it beforehand. What kind of airline is this who can't give proper service and there is no compensation in anyway. I am so disgusted by this airline!

Company: Qantas
Country: USA

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