Bank of America
Overdraft fees/alerts not functioning - OVERDRAFT ITEM FEE

During November, I was assessed 15 overdraft fees which I am disputing. E-mailing customer service from bankofamerica.com produces non-answers to my questions. I long ago signed up for an insufficient funds alert, but did not receive any, either at my e-mail address or in the Alerts section on bankofamerica.com's secure website.
I acknowledge that the first day's fees were charged correctly. However, in the absence of alerts, the remaining fees are unjust. Had I received the alerts, I would have had the opportunity to deposit funds to ensure that no further overdrafts occurred.

Company: Bank of America
Country: USA

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