Bank of America
Alert about alerts! - online banking customer service

Turns out Bank of America 's online banking alerts—things like low balance thresholds and other events that will zap you with fees if not caught—are "experiencing technical issues on our end, " according to a BoA online banking support call center person I reached today. But get this—they don't notify their customers, whose e-mails they have after all, when there are problems, even huge ones of the kind they are apparently now experiencing. Nor do they notify banking call centers so they in turn know what to tell the customers who are awake enough to see they've been charged fees, and irate enough to complain about it. Those people to their credit are willing to waive fees on complaint, but the call to them shouldn't be necessary. I just wanted to post something somewhere that says these alerts are unpredictably unreliable and there's no notice, and no commitment to provide notice, when they are down. And you know what their answer was?"Alerts are not guaranteed." No sense that simple good customer service demands notice of known systemwide breakdowns, guarantee or no. We ought to complain about that en masse.

Company: Bank of America
Country: USA

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