Chase Bank
Advertising issues for Overdraft Protection - Overdraft Protection

My biggest issue against Chase is that they claim to care about protecting customers from overdrafts on accounts but they really need to change their advertising. JP Morgan Chase states on their ATM's that "If you're signed up for Overdraft Alerts, we'll notify you by e-mail or text when you have a negative balance-You'll have until the end of the business day to make a deposit or transfer funds to cover your transactions and help avoid an overdraft fee." Here's the part that really upsets me as a loyal customer, I have overdraft alerts for my personal and my business accounts and Chase does NOT allow me a chance to cover the insufficient amount, problem is that by the time I am notified of an overdraft by the alert, Chase usually hits me with the overdraft fee. When I presented this issue to telephone bankers they advised me to manage my book keeping better. I've been hit with multiple fees (over $2,000 in overdraft fees in the past year on both my personal and business account). I think that Chase needs to have some consideration, I mean to advertise one thing and do another is not proper business practice.

Company: Chase Bank
Country: USA

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