Direct TV Sales
Direct TV - Direct TV

I have had my service for 5 weeks. 5 of my 7 TVs don't work despite multiple tech visits. Every tech claims the last one didn't know what they are doing.

Today however, I am told that they don't have a fix for my problem except a newer model box but I can't get it because 'they don't do that'.

Their solution to me until such time (unclear) as the software on the boxes is updated is for me to unplug each box for 20 minutes and then plug it back in and it will work 'for awhile'.

The worst thing is that the executives of this company HIDE from their customers. There is no way to contact them and share service experience. To me this is the true sign of rip off. They don't CARE about your experience.

Company: Direct TV Sales
Country: USA

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