PayPal
Followed Rep Advice, Refund Went to Prepaid Card Instead

Not only did I get incorrect information from PayPal, but the representatives cannot even do their jobs correctly. They gave out bogus information and told me that since it was an error on their end, I have to suffer.

Here is the story. I called in because I was not able to transfer money from one of my PayPal accounts due to no bank information being on the account. The rep told me just to refund it back to my other PayPal account that had the bank information. So I did what he said, and my money was gone into cyberspace. They told me I had to wait for it to be credited back to my prepaid debit card. All good, right? No. This was not going to work out because I had to buy an item from a seller that night, and I had no money in the account. So I had to wait 3-5 days for PayPal to refund my money and another 3-5 days for them to release it to my card. As you guessed, I did not get what I ordered because of that. I called PayPal, and they said sorry, it is not in their control. This company needs to either be shut down or retrained. I asked for several managers and none of them were helpful.

I did end up talking to an overseas representative who argued with me about the transfers and tried to tell me it was my fault. I had to explain what the rep told me about 22 times. I also had a hard time understanding her. I have since closed out every PayPal account I had, filed a BBB report against them and wrote to my MN attorney general's office in hopes that this company is either shut down or fined. I also will be contacting their corporate offices and letting them know what is going on with these overseas employees who are not trained properly.

Do not use PayPal. I recommend a different provider. I will also be in touch with eBay since this is their primary choice of merchant services.

Company: PayPal
Country: USA
State: California
Site: paypal.com

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