Comcast Service
Two Months and Eight Calls Without Billing Resolution

Comcast publicly promotes how they care about their customers endlessly on the cable, yet the actually experience with this company is just the opposite.

What had started out as a simple billing error has turned into 2 months and 8 calls and a visit to one of their service centers, all without resolution.

My calls to them resulted in
1. Mis information - being given different amounts for credit (s) due
2. Learning that their reps can not handle billing issues, but merely take information and forward it to a 'supervisor' who makes a final decision, which may or may not be what the rep has quoted you
3. When asked to speak with a supervisor, was told none were available!!!
4.in exasperation when to their service center in the hopes a real human could go thru the issues and resolve the problem, only to be told: a. They can't help with a billing issue b. There is NO mailing address to send a written complaint to (how convenient on their part..) c. There was no supervisor available on a weekend!!!

This company has no regard for it's customers and is without any doubt the worst company I have ever dealt with in my entire life.

Company: Comcast Service
Country: USA

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