Sears
Lack of service

I hope I live to 160 so that I can say I haven't shopped at SEARS in 100 years. I bought a YTS4500 tractor and 54 inch mower deck at SEARS in Corpus Christi, Texas. While still under warranty it broke down. The clutch for the mower drive is bad. I loaded the tractor on my trailer and called SEARS for a service center location. THEY NO LONGER HAVE ANY SERVICE CENTERS FOR TRACTORS or any other appliances. They only will repair in home.

I have leased my home and the new house isn't ready yet. I am living at my property almost 100 miles from Corpus Christi. It is remote enough that there is no mailing address. They can't schedules an appointment without an address.in the middle of the call their computers went down and I was asked to call back. The total time elapsed from beginning to try to get help to termination of the call was over an hour. The web site number was no longer in service and a second 8-00 number was given. I was referred from that 800 number to a Corpus Christi number and then back to the second 800 number.

The top management at SEARS are idiots. My wish for them is that the stock holders discover just how bad they are. They are clever enough to make it so that one cannot contact them directly. Try finding an email address for any management structure at SEARS. Won't happen. They leave their phone service people out to hang while they hide in their offices.

I need to use this tractor, so I will pay out of pocket for repairs. My only satisfaction is that thanks to all the social networking available today I can quickly and easily tell thousands of people to STEER CLEAR OF SEARS. What a fall for a once great company!

Thom Walker

George West, Texas

Company: Sears
Country: USA

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