Newport News
Trouble getting basic refund

Placed an order for approximately $77 on Mar 1. Paid $27.25 with a gift certificate and the rest was charged to my cc. There was a backorder item that was shipped on Mar 15 and was defective when I received it. I sent it back according to the directions and got a UPS receipt showing I sent it back on Mar 26. I got an email stating it was received on Apr 4. I never received a refund and when I inquired, I got an email on Apr 30 stating they were still processing. I waited and finally inquired again June 1. They then stated that I had sent it back after 30 days and they issued me a certificate! I simply wanted a credit to my card, because I do not want to purchase with them anymore, if it is this much of a hassle to get a basic refund for defective merchandise. Of course, they also took out shipping charges for me sending it back UPS, eventhough it is the company's fault I had to send it back. I called the company to tell them I didn't want a certificate, I wanted a refund to my cc, and was told that because I had used a partial payment of the $27.25 from a certificate, it had to be refunded that way, eventhough they originally charged the item to my VISA, since it was a backorder. I asked the lady if there was anyone else I could talk to and she hung up on me. I was actually pretty nice about the whole thing, not yelling or anything. So now I have a certificate that is useless to me and it's taken me over 2 months for a simple return. I order from Victoria's Secret and HSN etc. Alot and never have these issues. It should have been a very simple return and credit to my card. I do have all my receipts to verify this information.

Company: Newport News
Country: USA

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