Citimortgage
Escrow Paid to Wrong Insurers, Then Mortgage Raised $140

Citimortgage is like a giant Goliath who thinks they can do what they want to customers and nothing will be done about it. What they have done to me is so unbelievable that if I did not have proof, no one would believe me. They have been paying other insurance companies out of my escrow account. They would pay 2 insurance companies and then pay mine. Meanwhile they were sending me escrow analyses that said I had a shortage, so they raised my mortgage. I did not discover what was happening until 2008, when they paid 2 other companies but failed to pay my insurance company. I received a cancellation notice from my insurance company, and that is when I discovered that they had been paying these other random companies and charging my escrow for the payments.

When I contacted Citimortgage, they admitted their errors and assured me it would not happen again. But they continued to do the same thing in 2009 and now in 2010. When I contacted them again, they admitted their errors again, but they have raised my mortgage again by $140.00 to pay for the escrow shortage. I have refused to pay it because my escrow should not have a shortage in the first place, and they want to charge me for their errors.

In Jan. they paid 600.00 to some insurance company I have never heard of. In April they told me they sent off another payment of $1091.00 to Allstate. My insurance has been paid up since Sept. 2009 and is not due until Oct. 2010, and Allstate said they never received a payment from them at all. When I called Citi about this on 5/25/10, they told me they sent a payment of $1091.00 to AAA insurance. I have been dealing with this since 2007. They continue to make these errors and put it off on me, charging me for their mistakes.

I have proof of what I am saying. I need help! I refuse to let them get away with this. Can someone help me or offer advice on what I can do? I have great credit, but if I do not pay the $140.00 increase on my mortgage for the escrow shortage, they say they will report me to the credit bureau. What can I do? Somebody please help. We must stop them from doing this to their customers. I have since found out I am not alone and Citimortgage is doing the same to others. It is either fraud or severe incompetence. Either way, we should not pay for their mistakes.

Company: Citimortgage
Country: USA
State: Texas
City: Dallas
Address: PO Box 660065
Phone: 18007237906

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