Chase Home Finance
Chase Mortgage Paid homeowners insurance twice, demanded I reimburse escrow with my own $, then cashed check for 3 x face value and refuse to refund or correct errors

Chase has mishandled my mortgage and escrow account on numerous occasions, and failing to credit my escrow with the funds they received when they bought my mortgage, incorrectly reporting to credit bureaus, and on two occasions paying my homeowners insurance twice and then demanding the deposit of additional escrow funds to cover the shortage. On the first double payment occasion they raised my payment to make up for an "escrow shortage" and then refunded the overpayment 15 months later. The second time they paid the homeowners insurance twice I contacted them the moment my statement arrived. They said the mistake could be "easily" corrected by my sending them $676.68 and then trying to get the duplicate payment back from my insurance company! Not wanting another payment increase incident, I sent them a check for the amount specified, to the address that they indicated. The check and the envelope were clearly marked in large letters "For Escrow reimbursement ONLY". I also included a note explaining the reason for the check, and also a payment coupon which was not only marked "for escrow replacement only" in large letters, but filled out to indicate that the entire check was an escrow deposit (the other lines were even marked out in bold black ink). Chase cashed the check on Dec 31, for $1000 more than the amount I'd written the check for. I have a duplicate (carbon copy) of the original check which shows the amount in words. I was not notified by my bank (TCF) until January 4, that the check had been cashed for $1676 rather than $676. When I contacted my bank I was told that Chase requested the amount electronically and did not present a scan of the check for verification. When I contacted Chase I was initially told that I had miswritten the check amount. When I explained that I knew that wasn't true because of the check copy, I was told that the additional funds were credited to my account as an additional principle payment! When I expressed the fact that I didn't WANT to make an additional principle payment, and had only written the check to correct Chases previous error, I was told that, in fact, they had not even credited the full $676 to my escrow! My mortgage payments are current; in fact, since I have automatic withdrawals on a bi-monthly mortgage, my payments are actually ahead! Chase has repeated denied responsibility for any errors and has refused to refund the $1000 that they stole from me. This of course, has caused problems with my bank account since the money they took without authorization was intended for other uses, like eating and heat.

Company: Chase Home Finance
Country: USA
State: Kentucky
City: Louisville
Address: PO Box 9001871
Phone: 8005820542

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