Dish Network
Loyalty deal differed from the bill for new HDTV equipment

I've been with Dishnetwork for well over 8 years. I have always paid my bills at least one month in advance. When I decided to get a new HDTV I took a look at DirectTV and Dishnetwork and what they offered. I had always like Dishnetworks server and their technical support is really good so I didn't really want to switch to get a good new customer deal.

Their Loyalty Department came online and we talked for a bit. They offered me the exact same deal that DirectTV did without the switch. That was until I got my bill.

They offered me new equipment, HBO and Showtime for 3 months and a discount of 10/month on my current package.

When I got my equipment installed the new TV wasn't at my home so the installer left the HD Cables. When I got the TV, they didn't work so I called their technical department, they promised to send me new cables. I'm still waiting and it's been close to a week.

I got my new bill, not only was I charged for all the equipment, installation, shipping of the box to my home, but I was charged for the HBO and Showtime. When I spoke with their customer support department, they offered a couple of discounts of about 40 dollars and a credit for the HBO and Showtime.

Buyer beware, if you speak with Dishnet, make sure their representatives are telling you the whole truth. They will tell you anything you want to hear over the phone and then cloak it in a bunch of other charges. Since it's a contractual agreement when you get new equipment you will be stuck for 2 years.

Company: Dish Network
Country: USA

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