Dish Network
Five Service Calls in Three Years and Unreliable Equipment
- 01-18-2012
- 20
I have been a customer of DishNetwork for three years now and have had to make 5 service calls for the equipment. Each time I speak with a service rep in a different country. (India 4 times, the Philippines once) While the service techs are helpful they have given me my local weather conditions report twice and the reports were 6-8 hours old. In two instances I was given an appointment for "tomorrow" What I failed to understand is that my tomorrow is their yesterday; so the service truck arrives 24 hours later than I expected it to. Each service call resulted in either my receiver needing to be replaced or the dish antenna needing service/replacement. I have never been offered compensation for the inconvenience, not even an I'm sorry our stuff is unreliable. If I could get it I'd even opt for Comcast!
Perhaps they should take the equipment they are thinking about using and test it in the Antarctic for 5 years before installing it in Washington State! And they should give the foreign tech support a clock/calendar with multiple time zones.
Company: Dish Network
Country: USA
State: Washington
City: Vancouver
Site: dishnetwork.com