Citibank
Late Fees Charged on Store Card After Claimed Postal Delays

For years we have been paying off our store credit card through Citi, always on time, when suddenly we were hit with "late fees." The bills were always mailed on time, but Citi claims they were delayed by the Post Office, and finance charges of over three times the payment were added.

Customer service was useless and was not interested in any reasoning or proof of payment. They would only remove a small portion of the charges, and then only if the entire charge was paid up front.

Citi is obviously playing fast and loose with the Truth in Lending Act and deliberately staffing their phone lines with incapable or obtuse personnel. I for one have lost all respect for Citi.

Company: Citibank
Country: USA

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