Dell
Order partly undelivered, refund request transferred ten times

I have a problem with non delivery of portion of my order placed a month ago. I placed a call to Dell to request a refund for a non delivered item and after being transferred at least 10 times with a waiting period of approx 5 min each, I have no resolution. Each and every customer service rep asked my order number and my name and reason for calling. Then each proceeded to transfer me to customer return center, time after time after time. Apologizing each time and not being able to take care of my order issue. After being transferred around for over hour and a half, I think I had steam coming out of my ears and foaming at the mouth, I had no choice but to give one of the reps an earfull and at least have the satisfaction of slamming the phone down. I've been Dell's customer for over 10 years purchasing over a dozen computers, but from now on I will conduct my business elsewhere. Beware, Dell has "NO" customer service.

Company: Dell
Country: USA

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