Direct Tv
Contract start date moved forward to justify early cancellation fee, refund delayed
- 02-22-2010
- 9
Direct TV appears to have a policy of ripping off customers who close their accounts. In this case, they moved the starting date of my contract ahead to a point where I had to purchase a new remote controller.
On this basis, they "justified" billing me for early cancellation of my contract.
They have been resistant to refunding this incorrect billing. I was told, after an interminable session of telephone waiting, that it would take 3-days. They did not do that, and upon recontact that 3-days grew to 6-8 weeks!
At this point, they have agreed to a refund in 8-business days, but this issue is still open.
They will never get me back into their client base.
Company: Direct Tv
Country: USA
Site: directv.com