T-Mobile USA
Plan Change Fee Surprise After Retailer Delayed Switching to $29.99 Plan

In June I wanted a $29.99 plan on my phone since I only use it for emergencies. In order to do so, I apparently needed to have my phone on a "$39.99 plan for 3 months". Then, the retailer would "change it back to the $29.99 plan, and I would get my $30 ($10 for each month) back."
3 months later, she didn't change my plan, even though I went to her a bunch of weekends to ask about it. Now it's February and she finally changed my plan to the $29.99, after much calling and visiting.
Instead of giving me back 8 months worth of $10 (so that's $80), she says that there is a "$30 service fee" to change my plan from $39.99 to $29.99. In the past eight months, she had never ever said anything about there being a service fee when changing plans.
In all, I've lost $80 $30 = $110, so far, plus extra taxes and charges.

Company: T-Mobile USA
Country: USA
State: New Jersey
City: Livingston
ZIP: 07039
Address: Livingston Mall, 1st Floor
Phone: 9737401292
Site: t-mobile.com

  <     >