T-Mobile USA
Overcharge, impolite, hidden fees

In June I wanted a $29.99 plan on my phone since I only use it for emergencies.in order to do so, I apparently needed to have my phone on a "$39.99 plan for 3 months". Then, the retailer would "change it back to the $29.99 plan, and I would get my $30 ($10 for each month) back."
3 months later, she didn't change my plan, even though I went to her a bunch of weekends to ask about it. Now it's February and she FINALLY changed my plan to the $29.99, after much calling and visiting.
Instead of giving me back 8 months worth of $10 (so that's $80), she says that there is a "$30 service fee" to change my plan from $39.99 to $29.99.in the past EIGHT months, she had NEVER ever said anything about there being a service fee when changing plans.
In all, I've lost $80 $30 = $110, so far, plus extra taxes and charges.

Company: T-Mobile USA
Country: USA
State: New Jersey
City: Livingston
Address: 1st floor, Livingston Mall, Livingston NJ 07039
Phone: 9737401292
Site: t-mobile.com

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