T-Mobile USA, Inc
Plan Changed Without Consent After Customer Declined the Change

When I spoke to a CSR (customer service rep) on 09/21010 over the phone to change my plan to reduce my bill, she suggested I decrease my minutes too 750 then go online to learn how to apply parental restrictions. Changes would not go into effect until I went online and made the changes. When I went online to T-Mobile, I found other plans that were better for my situation so I did not choose the 750 minute option.

That evening I spoke with my children (also T-mobile users) and decided to choose a plan which offered more minutes. The next day (09/22/10) I called a CSR and said at this point I didn't want to make any changes in my plan.

T-Mobile made the changes anyway. I have spoken to a CSR three times since, the only response being they would change my plan if I agreed to a new two year contract. I have spoken to supervisor after supervisor until I was ultimately informed the supervisor was on another line and would return my call.

Company: T-Mobile USA, Inc
Country: USA
Address: PO Box 37380
Phone: 8009378997
Site: tmobile.com

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