T-mobile
Plan Downgrade Refused, Overcharged Three Months in a Row
- 01-14-2009
- 4
Electronics and household app.
T-Mobile overcharged me 2 consecutive months after attempting to change a "plan", or down sizing from 1500 to 1000 minutes. They literally refused to downsize or alter the plan. They accepted and promised a change, then overcharged and denied a change was requested three months in a row. The supervisors insist no mistakes are possible in their system and refused to credit or change an account unless there is a service termination requested. Beware of this company, if you have a problem, all complaints are erased in the system. No refunds are credited. The only way out is terminating service.
Company: T-mobile
Country: USA
State: Washington
City: Olympia
Site: t-mobile.com