Aaron's Sales And Lease
Account details discussed in front of other store customers
- 01-28-2010
- 38
On Tuesday my sister went into the Dothan, Alabama store to make a payment for me. I had made arrangements with the account manager to pay 100.00 on Tuesday and the balance on Wednesday. When my sister arrived, she went to the counter and told the girl that she was there to make my payment. The girl asked my name and verified my address. My sister was then told, in front of all the other customers, that my account was 90 days past due and that the girl did not think she could take the 100.00 payment. The other sales associate at the counter, whom I have spoken with on the phone, is rude, very unprofessional and very loud.
First and foremost, for any of you who have rented to own from Aaron's, you know that they will be at your door if you are 15 days late, unless you have made arrangements. They will call everyone on your list and will also contact your neighbors if you are not at home. I have had Aaron's people knock on my door for someone who lived two doors from me.
Now I ask: would either of these two women like me to announce to the entire store that they are late on their payments to so and so? Also, having made arrangements means just that! I made arrangements with Joe regarding my account. Who are they to question his decision, and to embarrass both me, in my good name, and my sister? I am fortunate to have at least one person at the Dothan store who is professional and does his best to work with you. But I pose this to the store manager: what, if any, training have your employees had regarding ethics? I am the account holder, and all information is to be kept between me and Aaron's, not Dothan, Alabama!
In some states, if a company discusses your personal debt with anyone who is not on your account, the item or merchandise is now paid in full.
As a side note, the balance for the payment in question has still not been deducted from my card!
Company: Aaron's Sales And Lease
Country: USA
State: Alabama
City: Dothan
Address: 4111 Montgomery Highway
Phone: 3346710990