Best Buy
Laptop Returned From Repair Without Operating System, Customer Told to Leave

On 6/13, I took my laptop to Best Buy to have a cracked monitor fixed. It was covered under the 3 year no matter wtf happens plan I purchased with the laptop at Best Buy. They said it would be two weeks before I got it back.

On 6/29, I get a call from Best Buy saying that my laptop was ready to be picked up. I show up at the Best Buy to get my laptop. It took the guy 40 minutes to find my laptop. 40 god d* minutes! When he handed it to me, I hit the power button. NO POWER! I was like, wtf is this?!?! The tech guy grabbed a plug from another computer and plugged in my laptop saying the battery must have died. After a couple minutes, the power light came on, and it started to boot up. After about 3 minutes, a screen came up that said, operating system can not be found!!!

After another 30 minutes or so of bitching/yelling/screaming, they told me to leave the store or they were going to call the police. I have a traffic ticket warrant so I had to bail... Lol.

Now, Best Buy has my laptop and refuses to let me in the store to get it. Wtf can I do?

This is the address:

Best Buy #291
5133 Richmond Ave
Houston, TX
77056

Company: Best Buy
Country: USA

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