Best Buy
Three Geek Squad Repairs Left Laptop With New Problems Each Time

I originally took my laptop into Best Buy because it would immediately shut off if unplugged from the wall. Upon dropping my laptop off with Geek Squad, they assured me the problem was bigger than my battery (as I had just replaced that a few months prior) and were shipping it out to be repaired. Three weeks later my laptop was ready for me to pick up and all they had done was replace the battery. First of all, they had told me straight out that the battery was not the problem then did nothing more than to replace it and secondly, three weeks to simply replace that battery is just ridiculous. I took the laptop in a second time since they had not fixed the problem. They replaced the motherboard, assuring me that it would fix all the problems. While this did fix the problem of my laptop turning off when unplugged, it now did not read CDs or thumbdrives, and no longer had the ability to access the internet. I left my laptop in the hands of Geek Squad for yet a third time and when I picked it up yesterday was very hopeful. While they fixed the other problems it had the last time, it now freezes up after 5-10 minutes of being on and must be turned off. I am severely irritated with the fact that I have to keep going with out a computer and that each time I pick it up it has new problems that it did not have prior to Geek Squad attempting to repair it.

Company: Best Buy
Country: USA

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