Directv
Account Debited After Moving to Community That Bans Satellite Service

I subscribed to this service while in my home and when I learned that I was relocating to a community that didn't their service I inquired if they provided any other type of cable service that didn't have anything that would deface the community. After being told that they didn't I had no choice but to cancel the service. Then on 08/03 by checking account was debited for $476.53. I stated on the phone with several different people and was not able to get anyone to commit to putting my money back in my account. I am a senior citizen who observed their ad in the AARP coupons and thought this is more affordable than Verizon which is what I had at the time. The last person I spoke to on 08/03 was Debra employee # U6853 who said I should go to the FCC website and search for SHVRA which is according to her a law that says no management of any type of housing can refuse their service. Yet the manager at the complex clearly said Directv is not allowed there.
She said I should have been advised of their business practice up front which I was not. The only way one could see the Directv agreement is to open up several links which I didn't do and was only made aware that the information was buried within the links on 08/03.

I would like for my money to be placed back in my account as a result I have insufficient funds as well as the inconvenience of contacting other creditors about this to request additional time to pay them. This is totally embarrassing.

Company: Directv
Country: USA
State: Arizona
City: Phoenix
Phone: 8005315000
Site: directv.com

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