UPS
False delivery attempt notice and no second attempt made

"What Can Brown NOT DO for you".
UPS left a "1st Delivery Attempt Notification" on my Business door on Friday, October 17th with boxes checked stating that a "2nd Delivery Attempt" would be made on Monday, October 20th between the hours of 2pm and 5pm. By 5:30 pm, on Monday, October the 20th, no delivery attempt has been made. This has cost my business $ to sit and wait for the supposed delivery to take place. A telephone call to UPS Customer Service was made and I was thereby told they would look into the matter and telephone me back. I received a callback from their office at 7:28 pm informing me that they could not find my parcel anywhere. I was then informed that "you take a chance" that your parcel will be delivered. I was then placed on hold whereby my call was dropped and never returned. Is this what "UPS" calls "Customer Service". Will my parcel ever arrive? I guess you "take a chance".

Company: UPS
Country: USA

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