United Parcel Service
Smashed boxes, no weekend service and confusing pickup rules after missed delivery

I have not received a box that hasn't had smashed and torn corners or holes from UPS. They will not allow you to pick up a package unless you call the day before to stop the delivery. Virtually no weekend service. Missed delivery on a Friday that required a signature. I was left an "InfoNotice" which only information was that they would attempt a 2nd deliver on Monday. There was no reference of where I could pick it up. I called the 1800 # after I got home on Friday to find out where the package was so I could pick it up. I was told I could do one of two things: 1) Cancel the Monday delivery and pick it up Tuesday. Or 2) Hopefully receive the delivery Monday, but if I did not I must call before midnight to cancel Tuesday's delivery and pick it up Tuesday. Either way I do not receive my package in time. I could not go pick up my package Saturday or Sunday because of the "processing" required.
Thank god, my prescription drugs are sent via FedEx and not UPS.

Company: United Parcel Service
Country: USA

  <     >