American Home Shield
Refrigerator and icemaker not covered despite being told yes

American Home Shield is a ripoff, you are offered a coverage that is supposed to be covering everything in your house and then you need service. Good luck!!!

You call and they tell you that the item is not covered or if you need your heat or ac fixed they tell you that it's not covered because you have not had them maintain it even though it is regularly maintained. I was sold a policy and asked specifically if the refrigerator was fully covered including the icemaker and was told yes.

Now it's broken and when I call they tell me it's not a covered item. They said it is in the contract that we sent you. I explained that I never saw the contract until I bought it so they lied to me and defrauded me. All they kept saying is that were not responsible for a mistake that a rep says. Well I consider that misrepresenting a product, they said well you got the contract you should have cancelled it when you got it if you didn't like the terms. You get nowhere with them. Even the corporate office are idiots. Don't buy with them I found a better company with more coverage at the same price with great ratings. Home Warranty of America.

Company: American Home Shield
Country: USA
State: Texas
City: Austin
Site: ahs.com

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