Direct TV Dish Network
Early Cancellation Fee Charged After HD Service Never Worked

My roommate wanted your services but didn't have a credit card, so we used mine, even though I had cable, as I already knew it was a more reliable and better service. However, DirecTV was unable to provide him with HD service, and every time he tried to rectify the situation he was told they didn't know what he was talking about. This happened about 15 times.

He therefore decided to just use my cable instead, since DirecTV was unable to keep up their part of the contract. Even though DirecTV broke the contract, they took money out of my account for cancelling the service early.

Extremely bad customer service, and they have now damaged my credit even though I'm not even in their system, and now they want their equipment back. That's not going to happen until I get my money back.

Company: Direct TV Dish Network
Country: USA

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