Verizon
Voice System and Transfers Make Reaching Customer Service Impossible

I never experienced some much discomfort in my life when trying to contact a company by phone.

Although Verizon is a communications company they are pretty bad at that.

First of all they don't know how to design a friendly automated system.

Their voice activated system is so bad it really makes you think if Verizon executives know what they are doing.

You have to go through it to understand what I am talking about because I can't describe it. It is unbelievably awkward. Very annoying.

Once you get to speak with a real person it is then another twilight zone. They assure you they will help you BUT they need to transfer you because they are in another location or because they are not the correct department.

Conclusion: It took me today ONE HOUR trying to get someone to help me and at the end I had to hang up. I couldn't get through. Infuriating!

The waiting period between the automated system and a rep is too long and very silent so after 5 minutes of waiting you don't know if you are still connected or if you lost contact.

I don't know what else to do in order to get them to cancel my order for real. I called already twice to cancel but I keep receiving emails and voice mails from Verizon telling me they will be there on my new address to connect.

I cannot comprehend the reason of their lack of interest in helping the clients by stablishing a reliable, accessible customer service system.
I am very disappointed and you will be too if you chose to do business with them.

Company: Verizon
Country: USA

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