Qantas
Customer Service no good - Customer service

5 times my flight has been delayed. % times i have been told that the 10:30am service from sydney to melbourne has been combined with latter flights.

I have had discussion with fellow fliers and they have told me of similar experiences. Would Qantas delay a flight with the view of utilising planes and maximising profits? YOu would hope not, but my experience is starting to point the other way. I am sitting the flight lounge right now waiting for a flight -having been told by the check in lady at their flight club that "you have just been unlucky" and in a tone that sent condecending chills down my spine. I just stated that this was the 5th time in 2 weeks that this had happened at this particular time of day to me. Weird?

All i know is that this circumstance and the pathetic delivery of customer sabotage on behalf of the customer staff, truly indicates that the company has a culture that has absolutely no idea and the execution is pitiful.

My advice, qantas will give you a crappy cookie when you fly interstate and a heap of nosteglic Australian emotions - but deep down they are just a porely executing operation that needs a good shove along if they hope to keep their continual business travelers.

Company: Qantas
Country: USA

  <     >