Priceline.com
Billed twice for same hotel room and could not reach anyone

Priceline billed me twice for the same room. When I called them they tried to blame it on the hotel. I have a total of 6 phone calls (a total of 3.5 hours) to their call center that must be in India because none of the people I spoke to spoke legible English. I was put on hold 27 times and hung up on twice. I finally spoke to a person today and she informed me that "unfortunately their system was down for scheduled maintenance" and she could not access my records. In addition I have 6 e-mail transactions each to no avail. So the bottom line is that they double billed my debit card which overdrew my bank account. My bank has been very cooperative but priceline has basically given me the bums rush

Company: Priceline.com
Country: USA
Site: priceline.com

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